Terms of service

These Terms of Service (“Terms”) are an agreement between you and SAASQUIRK LLP (“SaasQuirk”, “we”, “us”). By using our website, having an account created for you or using our platform, you agree to these Terms and our Privacy Policy. If you use SaasQuirk on behalf of a business, you confirm you are authorised to accept these Terms for it.

Engage is a software platform that lets businesses send and receive messages with their customers on WhatsApp, SMS, RCS and email, and place and answer calls with voice AI agents, from one account. WhatsApp messages are delivered through our Business Solution Provider partner, Infobip, using the WhatsApp Business Platform operated by Meta. SMS, RCS and voice traffic is carried through Infobip and the mobile networks. We also build and run software systems for customers under separate written agreements.

• You must be at least 18 and provide accurate, complete information.
• You are responsible for keeping your login details secure and for all activity under your account.
• Tell us promptly at support@saasquirk.com if you suspect unauthorised access.

• You connect your own WhatsApp Business Account through Meta’s signup flow. The account and phone number remain yours.
• You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta’s other applicable terms.
• For SMS, RCS, email and voice, you must comply with the rules of the carriers and regulators for each channel, including sender registration where it is required.
• You must obtain your customers’ opt-in before messaging or calling them, and honour opt-out requests promptly.
• Message templates, phone numbers, sender IDs, display names and messaging limits are subject to review and approval by Meta and the carriers. They may reject templates, lower quality ratings, limit messaging or suspend accounts, and we are not responsible for those decisions.

You must not use SaasQuirk to:

• send spam, unsolicited bulk messages or messages to people who have not opted in;
• send unlawful, fraudulent, deceptive, harassing, hateful or sexually explicit content;
• promote products or services prohibited by the WhatsApp Commerce Policy or by the carriers, such as drugs, weapons, gambling or adult content;
• collect sensitive information such as card numbers or passwords through messages or calls;
• use a voice AI agent to call people who have not consented, to pass the agent off as a person when asked, or to record calls without the consent the law requires;
• impersonate another person or business, or infringe anyone’s intellectual property or privacy;
• attempt to break, overload, reverse engineer or gain unauthorised access to our platform.

We may remove content, suspend or terminate accounts that break these rules or put our platform, our partners or users at risk.

You own the content and customer data you bring to SaasQuirk. You give us permission to host, process and transmit it only as needed to provide the service, as described in our Privacy Policy. You are responsible for having a lawful basis to share your customers’ data with us.

• You agree to pay the rates agreed with you in writing for each channel and each account, as shown in your account.
• Usage is priced each day from what was actually sent. A prepaid account draws from its balance; a postpaid account is invoiced for the period. Where several accounts share one balance, the payment is recorded on that shared balance and the invoice is issued on it.
• Conversation and message charges set by Meta and the carriers are included in the rates shown in your account unless your agreement says otherwise.
• Fees are exclusive of applicable taxes, including GST, which will be added to your invoice.
• Unless required by law or agreed in writing, fees already paid are non-refundable. We may suspend the service for unpaid invoices after notice.

Our service depends on third parties, including Meta (WhatsApp), Infobip and the mobile networks. Their services are governed by their own terms, and we are not responsible for their availability, outages, policy changes or decisions about your account.

SaasQuirk and Engage, including their software, design and brand, belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the platform for as long as your account is active. Feedback you give us may be used to improve the service without obligation to you.

You can stop using SaasQuirk at any time and ask us to close your account by writing to support@saasquirk.com. We may suspend or terminate your access if you breach these Terms, fail to pay, or if Meta, Infobip or a carrier require it. After termination, we will delete your data as described in the data deletion section of our Privacy Policy.

The service is provided “as is” and “as available”. To the extent permitted by law, we do not guarantee that it will be uninterrupted, error-free, or that every message will be delivered or every call connected, since delivery depends on Meta, Infobip, the mobile networks and recipients’ devices.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose.

You agree to indemnify us against claims, losses and costs arising from your content, your messages and calls to your customers, or your breach of these Terms or of the policies of Meta or the carriers.

We may update these Terms. We will post the new version here and notify you of material changes. If you keep using the service after changes take effect, you accept the updated Terms.

These Terms are governed by the laws of India. The courts having jurisdiction over the registered office of SAASQUIRK LLP have exclusive jurisdiction over any dispute arising from them.

SAASQUIRK LLP, India
Email: support@saasquirk.com